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managed service
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Managed Service

Tech-Trans Managed Services offers a range of IT support solutions including IT Service Management support, full PaaS (Platform as a Service) and IaaS (Infrastructure as a Service) offerings, and vendor management to our clients. 

Service Details

  • Monitoring

  • Administration

  • Data Security

  • Disaster Recovery

  • 7 x 24 Support

Specialist of :

Level 1 Proactive Monitoring Serivice
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Level 1

Proactive Monitoring Service

Tech-Trans Operations Center provide proactive monitoring service for your critical business systems. We can analysis logs from the system and report to 2nd level support in a minute by our intelligent platform.

We provide 7x24x2 monitoring support to meet your service level committed to end-users. Also, we provide planned service for the execution of batch jobs, backup jobs, application test….etc

Level 2 Premium Care Support
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Level 2

Premium Care Support

Tech-Trans Premium Care Support service provides a single point of contact for your system support and management services. It’s flexible and customised solutions meet your evolving business needs and free up your valuable IT resources to focus on core business. We provide 7x24x2 on-site support to meet your service level committed to end-users.

Service coverage :

  • Monitoring

  • Administration

  • Data Security

  • Disaster Recovery

  • 7 x 24 Support

Service highlight :

  • OS

  • Network

  • Middleware

  • Database

  • Security

  • Backup

Specialist of :

High Availability Front End Support
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High Availability

Front End Support

Tech-Trans High Availability Front End Support service provide comprehensive store front/PC network on-site service. Single point of services for hardware maintenance, network connectivity, asset management, preventive maintenance and ah hoc application deployment. We provide 7x16x2 on-site support to meet your service level committed to end users.

  • 15 minutes Help Desk Respond

  • Remote Support

  • 2 hours On-Site Respond

  • Single Points for Store infrastructure

  • Inventory & Parts Management

  • Annual Check up

  • Floating Till Service

Disaster Recovery Centre
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Disaster Recovery Centre

Data is very important for every business. However, there is no guarantee that your IT infrastructure will be safe in an unpredictable business environment. Therefore, Tech Trans provides Disaster Recovery Center services to protect the client’s business.

Tech-Trans provides fully operational Power System Server, Intel-Based Server, SAN storage and PC/LANN hot site. With over 30 years of experience, we are confident to handle multiple disaster, annual recovery test, standard office equipment, dedicated system usage upon declaring disaster and technical support in tests and disasters.

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BRS Centre Highlight

  • located close to MTR station

  • 24 hours a day, 7 days a week operation

  • 24 hours building security with a fire detection system

  • Fully equipped BRS room with Uninterrupted Power Supply, terminals and personal computers, tape drives, printers, telephone & fax machine, copier and typewriter, projector and sound system.

  • Network connectivity includes Local and remote LAN, dial-up and leased lines, Internet connection.

  • Network security includes: Firewall, Dispatcher

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